Kokatat dry suits have a reputation for using the highest quality materials and being extremely well made. However to keep their performance they benefit from regular services.
Through normal wear and tear it has to be expected to get some leaks over time. This is normally caused by microscopic “pin holes” or tears in the fabric that may not be visible, but can cause the fabric to leak. However using the original production techniques, the standard service should restore the waterproof performance of the garment.
Depending on how often you use your garment its recomended to have it serviced every couple of years, but this maybe more frequent if you use it regularly to keep it dry and operating at its best.
We offer Kokatat repairs and service through Kokatat´s authorised European service center in the UK.
We offer the service on Dry suits, Dry pants, and Dry Tops.
We offer water testing, fabric repairs, and gasket replacement.
All our repairs use Kokatat´s production techniques and original Kokatat components.
How our service works.
The way our service solution works, is you ship the garment to us (in Norway) and we then send consolidated shipments to the service center (in the UK). We take care of all the necessary shipping and paperwork.
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The water test is used to evaluate what work is required.
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Gasket Replacement Worn or damaged Neck and Wrist gaskets can be replaced. Giving you a better seal with genuine Kokatat gaskets.
If any further work is required beyond the scope of your original order, we will reach out to you before carrying out the work.
Turn around time We aim to get the garment back to you as soon as possible however the average service time is around 4 weeks + shipping, (but this does vary). So please try to plan for this accordingly.
We try to make our consolidated shipments at the end of each month. So ideally try to get your garment to us in good time to make the next shipment. We appreciate this is not an express service, therefore we recommend you try and get your suit serviced when you are least likely to need it.
Repair Prices:
Standard Dry suit service (Inc water test and fabric repair) = 1499Kr
Standard Dry top/pants service (Inc water test and fabric repair) = 1299Kr
Neck gasket replacement = 1099Kr
Wrist gasket replacement (single) = 599Kr
All prices include MVA.
Return Shipping to you in Norway is charged at cost.
If you wish to have a garment serviced, please download and complete the service form then email this to us before shipping. We will then confirm your order, then you can ship to the address below. Please also print and include a copy of the service form with the items you send to us.
We will confirm once we have received the garment. Then once it has been processed, we will send you an invoice and payment details. The suit will not be procesed until payment has been made.
If you have a repair that’s outside the scope of the standard service the repair may need to be made in the factory in the US. In this case please get in contact with us, and we will see if we can help find a solution for you.
Shipping instructions
Please make sure the garment is well packaged. We recommend folding the garment and wrapping it into a plastic bag. Then ideally putting it into a cardboard box. We find old shoe boxes work very well. Please also include a printed copy of the service form with the items your sending to us.
